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LISTERINE® COOL MINT Zero Alcohol

1 2 3 4 5 4.09 of 5

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5
1810
4
1257
3
617
2
200
1
143

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Product Ratings and Reviews
1 2 3 4 5
4027 reviews 87% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.1
1 - 8 of 4027 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
3 weeks 6 days ago

Mouth peeling

Review Questions: 
State: Texas
Age: 18-24
Review Text: 
I bought this yesterday from our local grocery store. I used it last night and and felt a little burning and left what felt like a film inside my mouth. I used it this morning and again the same thing only this time my skin and gums started peeling. I looked up the reviews on this particular mouthwash and this seems to be a trend. This needs to get taken care of. I had to call my wife to tell her to not use it.
Nickname: 
Tyler64
Location: 
Houston
Client Responses: 
Response from Johnson and Johnson, Listerine, Company Services 3 weeks 5 days ago
We want to learn more about your experience. Please give us a call at 1-888-222-0182. We're available Monday-Friday 9AM-5:30PM ET. We hope to chat soon.
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Mouth is peeling

Review Questions: 
State: Minnesota
Age: 35-44
Review Text: 
Everything I use it my mouth start's peeling a few hours later, not just a little either. I've tried it a few times just to be sure it was the mouth wash and not anything else and even tried rinsing my mouth afterwards to see if I'd help. Unfortunately it did not.
Nickname: 
Erin13
Location: 
Rochester
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Service 1 month 2 weeks ago
We're sorry to hear your mouth peels while using our mouthwash. We'd love to gather more information about your experience and see if we can help make this right. When you're free, give us a call at 1-888-222-0182. We're here Monday-Friday from 9am-5:30pm ET. Feel better and hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 4 weeks ago

Not pleased

Review Questions: 
State: New Jersey
Age: 18-24
Review Text: 
Very drying and irritating to the mouth. Should have been better tested before being distributed. The surface of my gums are peeling.
Nickname: 
Christina
Location: 
Edison
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Care 2 months 4 weeks ago
Hi Christina! Thanks for sharing your feedback. We're sorry to hear that this happened and we'd like to learn more. Please call us at 1-888-222-0182. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 4 days ago

Oh No!

Review Questions: 
State: North Carolina
Age: 55 to 64
Review Text: 
I haven't tried this and won't now after reading these reviews. What I have been using is the kid mouthwash alcohol free Mint Shield which Listerine tells me they are discontinuing. After using other Listerine mouthwashes that left me with sloughing I tried the kids Smartrinse Mint Shield and loved it. I had to start buying it in bulk from Amazon because my local store was always out. So, Listerine, why would you discontinue something you can't keep stocked because of demand, and produce a dud like this? Doesn't seem very smart to me.
Nickname: 
Chuck
Location: 
Swannanoa
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
4 months 6 days ago

Take out of stores

Review Questions: 
State: Georgia
Age: 25-34
Review Text: 
I used this product 2 days ago and started to notice my mouth feeling strange and thought to myself hey its listerine maybe its suppose to feel this way. now the second day i noticed my tongue was having this very dry sensation and my mouth fees numb and dry as well is this a side effect i wondered?? third day now i'm very concerned after using this product i have lost almost all taste and the numbness still has not went away product is now in the trash hopefully it gets better soon.
Nickname: 
JABurFaCe
Location: 
pembroke
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Care 4 months 5 days ago
Hi there. This isn't something that we'd expect from our products and we'd like to learn more about your experience. Please give us a call at 1-888-222-0182. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

Listerine Zero

Review Questions: 
State: New Jersey
Age: 55 to 64
Review Text: 
I used this product several times always in the morning before work. By the time I get to work my month inside skin would be peeling. shreds of skin keeps coming off all day and a real chemical taste all day makes everything taste weird. I thought the sloughing was from my water pick, I consulted the dentist she said change the mouth wash. Its taking me some time to figure this out and its only by reading other peoples experience with this product I can now say for sure its the Listerine. I'm going to call their products customer care tomorrow.
Nickname: 
James
Location: 
Glen Ridge
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer care 4 months 3 weeks ago
Thank you for bringing this to our attention! It sounds like you are experiencing what is called ‘sloughing.’ While sloughing is not a common side effect we expect from using our product, it can happen in some people. So we can learn more about your usage, contact us at: 1-888-222-0182 Monday through Friday 9AM-5:30PM EST. We hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

NOT TRUE

Review Questions: 
State: Florida
Age: 18-24
Review Text: 
This mouthwash is claimed to be pain free, or at least it popped up when I searched "pain free mouthwash". However, after buying this mouthwash, I used it once and returned it IMMEDIATELY. This was because as soon as I took the liquid in my mouth my tongue started to burn. I tried to get through the pain, thinking "maybe it will subside". It did not. Even after spitting it out and rinsing my mouth out with water, my tongue and cheeks still burned. It was horrible. Definitely never trying Listerine again.
Nickname: 
NotHappy101
Location: 
MIAMI
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Service 4 months 3 weeks ago
Oh no! We're so sorry to hear this and we'd love to help. Please give us a call at 1-888-222-0182 from 9AM - 5:30PM ET, Monday through Friday. Hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 1 week ago

It doesn't burn that is true as it states but

Review Questions: 
State: New York
Age: 25-34
Review Text: 
I too develop a white film coating in mouth, it does appear to give the mouth a clean feeling tho. it seems to have a tad bit of alcohol or something in it, in which dries the mouth out to me tho. if your looking for that less alchol intense feeling this is the one to choose. But i personally like my mouth to feel lubricated saliva actually cleans teeth so idk.
Nickname: 
Listuser
Location: 
New York
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Service 5 months 1 week ago
Thanks for letting us know your thoughts on our mouthwash. We'd like to learn more about your experience. Give us a call at 1-888-222-0182, we're here Monday - Friday from 9:00am to 5:30pm ET. We look forward to hearing from you soon!
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