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LISTERINE® COOL MINT® Zero Alcohol Mouthwash

1 2 3 4 5 4.09 of 5

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5
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1258
3
617
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201
1
144

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Product Ratings and Reviews
1 2 3 4 5
4030 reviews 87% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
4.1
1 - 8 of 4030 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 days ago

Oral Mucosa Sloughing

Review Questions: 
State: Texas
Age: 45-54
Review Text: 
I have been using the standard Listerine Antiseptic formula for years personally and professionally with no issue, and this formula contains alcohol. I tried the Listerine alcohol free rinse the other day and experienced generalized oral mucosa sloughing off. Comparing to the ingredients of Listerine Antitiseptic, the alcohol free version has sodium lauryl sulfate, propylene glycol, and the 4 undisclosed essential oils. I believe one or some of these ingredients in the alcohol free rinse may be the cause of sloughing.
Nickname: 
ADDS
Location: 
Dallas
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Service 2 months 2 days ago
Hi there, thanks for letting us know about this! Sloughing is not a common side effect we'd expect from using Listerine Zero Mouthwash, and please know that it is harmless. We'd like to chat more about your experience and help you out, so give us a call at 1-888-222-0182. We're available from 9AM - 5:30PM ET, Monday through Friday. Look forward to hearing from you!
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Rating: 
1 2 3 4 5
Submission Date: 
2 months 2 weeks ago

Good but questionable marketing

Review Questions: 
State: Maryland
Age: 25-34
Review Text: 
Why are the four oils not listed as *active* ingredients in this version of the product? I thought it was supposed to be just as effective as the original alcohol-based formula by virtue of having the same main ingredients? A bit suspicious!
Nickname: 
NB
Location: 
Rockville
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
3 months 3 weeks ago

Harsh ingredients causing mouth lining bleed

Review Questions: 
State: California
Age: 55 to 64
Review Text: 
I bought a case of this mouth wash product, about 6 in the case, and I started using it. But after a week I started noticing the lining of my cheeks and lower lips began to slough and fall. The film produced is white and is made of my lip mucus membrane. What is this made of? Tonight after I brushed my teeth and used Listerine Zero my lip was bleeding. I am definitely filing a complaint and calling the bureau of consumer affairs. This product is dangerous.
Nickname: 
Maryam
Location: 
San Francisco
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Care 3 months 3 weeks ago
We're sorry to hear you had this experience and we want to learn more. Give us a call when you have some time, at 1-888-222-0182 Monday-Friday from 9:00AM- 5:30PM ET, we look forward to hearing from you soon.
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Rating: 
1 2 3 4 5
Submission Date: 
4 months 3 weeks ago

Mouth peeling

Review Questions: 
State: Texas
Age: 18-24
Review Text: 
I bought this yesterday from our local grocery store. I used it last night and and felt a little burning and left what felt like a film inside my mouth. I used it this morning and again the same thing only this time my skin and gums started peeling. I looked up the reviews on this particular mouthwash and this seems to be a trend. This needs to get taken care of. I had to call my wife to tell her to not use it.
Nickname: 
Tyler64
Location: 
Houston
Client Responses: 
Response from Johnson and Johnson, Listerine, Company Services 4 months 3 weeks ago
We want to learn more about your experience. Please give us a call at 1-888-222-0182. We're available Monday-Friday 9AM-5:30PM ET. We hope to chat soon.
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Rating: 
1 2 3 4 5
Submission Date: 
5 months 1 week ago

Mouth is peeling

Review Questions: 
State: Minnesota
Age: 35-44
Review Text: 
Everything I use it my mouth start's peeling a few hours later, not just a little either. I've tried it a few times just to be sure it was the mouth wash and not anything else and even tried rinsing my mouth afterwards to see if I'd help. Unfortunately it did not.
Nickname: 
Erin13
Location: 
Rochester
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Service 5 months 1 week ago
We're sorry to hear your mouth peels while using our mouthwash. We'd love to gather more information about your experience and see if we can help make this right. When you're free, give us a call at 1-888-222-0182. We're here Monday-Friday from 9am-5:30pm ET. Feel better and hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 3 weeks ago

Not pleased

Review Questions: 
State: New Jersey
Age: 18-24
Review Text: 
Very drying and irritating to the mouth. Should have been better tested before being distributed. The surface of my gums are peeling.
Nickname: 
Christina
Location: 
Edison
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Care 6 months 3 weeks ago
Hi Christina! Thanks for sharing your feedback. We're sorry to hear that this happened and we'd like to learn more. Please call us at 1-888-222-0182. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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Rating: 
1 2 3 4 5
Submission Date: 
7 months 1 day ago

Oh No!

Review Questions: 
State: North Carolina
Age: 55 to 64
Review Text: 
I haven't tried this and won't now after reading these reviews. What I have been using is the kid mouthwash alcohol free Mint Shield which Listerine tells me they are discontinuing. After using other Listerine mouthwashes that left me with sloughing I tried the kids Smartrinse Mint Shield and loved it. I had to start buying it in bulk from Amazon because my local store was always out. So, Listerine, why would you discontinue something you can't keep stocked because of demand, and produce a dud like this? Doesn't seem very smart to me.
Nickname: 
Chuck
Location: 
Swannanoa
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 3 days ago

Take out of stores

Review Questions: 
State: Georgia
Age: 25-34
Review Text: 
I used this product 2 days ago and started to notice my mouth feeling strange and thought to myself hey its listerine maybe its suppose to feel this way. now the second day i noticed my tongue was having this very dry sensation and my mouth fees numb and dry as well is this a side effect i wondered?? third day now i'm very concerned after using this product i have lost almost all taste and the numbness still has not went away product is now in the trash hopefully it gets better soon.
Nickname: 
JABurFaCe
Location: 
pembroke
Client Responses: 
Response from Johnson and Johnson, Listerine, Consumer Care 8 months 1 day ago
Hi there. This isn't something that we'd expect from our products and we'd like to learn more about your experience. Please give us a call at 1-888-222-0182. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!
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